SHM Operations Pty Ltd T/as Emerge Travel ABN 89169753566 respects your right to privacy. We are bound by and adhere to the Privacy Act 1988 (Cth) (“Privacy Act”) as amended by the Privacy Amendment (Enhancing Privacy Protection) Act 2012 (Cth) (“Amendment Act”) and have adopted a set of principles in our policy consistent with the Australian Privacy Principles as amended in March 2014 (APPs).

This privacy statement applies to this website, which is owned and operated by Emerge Travel.

Information about you is collected by Emerge Travel by lawful and fair means and will only be used for the purposes of this agreement.

By providing your personal information, you grant Emerge Travel permission to collect and use your personal information as required by Emerge Travel. Information may also be collected from you for the purpose of providing you with our services now, or in the future.

Any personal information received by Emerge Travel provided by you (or not provided by you) will be treated in accordance with the APPs.

Your personal information is handled by Emerge Travel in accordance with this privacy policy.

What is Personal Information?

Personal information is any information about you that identifies you or information by which your identity can be reasonably determined, as well as information recording Emerge Travel’s dealings with you.

Collecting Personal Information

The purpose of collecting personal information from you will depend on how you interact with the Emerge Travel website. This section explains, in general terms, how personal information may be collected via our website and how this information contributes to the development of the Emerge Travel website.

Cookies

This website uses cookies. Cookies are pieces of information that a website can transfer to an individual’s computer hard drive to track site usage, user navigation, and customise site information to improve and enhance the user experience.

Most internet browsers are pre-set to accept cookies. However, if you are concerned about the use of cookies, you have the option to opt out and refuse the transfer of cookies to your computer’s hard drive. If you prefer not to receive cookies, you can adjust your internet browser settings to refuse cookies or warn you when cookies are in use. Please contact your browser’s provider if you need assistance.

Online Forms

When submitting information on some of our sites for an enquiry, we collect details such as your name, e-mail address, and needs. Some of this information is essential to accurately identify who is using the service so we may respond to your requests.

Generally, you may be asked to provide personally identifiable information when you:

- Create a link to the Emerge Travel site.

- Register for Emerge Travel’s services.

- Subscribe to Emerge Travel’s publications.

- Request information on holiday packages and services; and/or

- Submit an enquiry.

Use of Personal Information

In providing your personal information, you consent to our collecting, storing, and using your personal information in the manner set out above, and you consent to our disclosing your personal information to our contractors, employees, and agents who may collect, store, and use your personal information in the manner set out above.

The information we gather from your use of our website enables us to provide better services tailored to your needs. For example, recording usage patterns helps us identify popular areas of our site and those that are not. The data gathered is aggregated for analysis by Emerge Travel, ensuring your identifiable characteristics and name remain anonymous.

We use information submitted via an online form from our website in the following ways:

To make changes to your profile at your requestTo register information at your requestTo respond to your enquiry.

Your personally identifiable information will only be used for the purpose you provided it, as outlined above. It will not be used for any other purpose or disclosed to any third party without your consent.

Your personal information is not shared with any third parties unless explicitly and expressly communicated when you submit the information. The information is contained, and access is restricted to Emerge Travel’s authorised personnel only. However, if necessary for law enforcement purposes or if there is a threat to a person’s safety or health, we may disclose your personal information to third parties as required by law.

Dealing with Us Anonymously

You have the option not to identify yourself unless by law you are required to do so, or it is impractical to remain anonymous.

Information is Up-to-Date

It is important that the personal information we collect is accurate, complete, and up to date. You can contact us anytime to access or update your personal information or inform us if the information we hold about you is inaccurate or incomplete.

Personal Information Security

Any information collected by Emerge Travel is held in the strictest confidence. Emerge Travel takes all reasonable precautions to safeguard your personal information from loss, misuse, unauthorised access, modification, or disclosure. Information is securely stored with restricted access to authorised Emerge Travel personnel only.

You may request access to any of your personal information or request that Emerge Travel remove any of your personal information by sending a request to our privacy officer.

Information and Complaints

If you require more information or have any complaints regarding how Emerge Travel may have collected or used your personal information, you may contact Emerge Travel by phone or email.

Phone:

07 3472 9155

Email:

[email protected]